|
|
 |
Returns should be shipped to:
Miacom, Inc.
6135 NW 167 St #E-12
Miami, FL 33015
Phone: 1-877-664-2266
Fax: 1-305-820-6044
Privacy
We respect your privacy and will never abuse the personal information that you provide us. We will send offers and product updates to our customers periodically. On all mailings we will include a real email address and our customers can simply respond and ask not to be mailed again if they do not appreciate the information. We will never sell or give our customers data to any other party. Your credit card and financial information are not stored on our servers - they are stored on the (very secure) servers of authorize.net, the largest payment processor in the United States.
Returns and Exchanges
You may return an item for refund or replacement within 30 days of the shipment date (remember to include all accessories - manuals, remotes, antenna tails). Returns must include the original packaging and be in like new condition. Shipping and handling charges are not refundable unless the item is defective. All returns must be accomplished by a copy of the receipt and a written description of the reason for the return (and notice of whether you desire a refund or replacement). You *must* email us RMA@miacom.com or call us to request a return before sending it to us. Within the email or call make sure you let us know why you are returning the item. When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to insure it safely arrives. When we receive it we will refund the credit card that it was initially charged on. Keep in mind that the credit card companies can take up to 5-15 business days to fully process the refund before it shows up on your statement.
You must insure your return; we cannot be responsible for lost or misdirected returns.
Manufacturer Warranties (for defective products returned after 30 days)
Most of the products we sell are covered by manufacturer warranties that are outlined in detail in the product documentation and can be returned if defective. Contact us via phone or email and we will provide you with instructions you need to return the product to the manufacturer.
Sales Tax
We are required to collect 7.00% sales tax from Florida residents.
Shipping Policies
Fellowes Direct will ship out most products within 24 hours. (although not always). UPS and DHL orders DO NOT SHIP out on the weekends while most USPS orders will ship out on Saturdays. Note: Not all items are guaranteed to ship out the same day.
We are not responsible for the actions of our carriers (UPS, DHL and USPS) but if you have trouble with them, we can usually help.
We ship from the Miami, Florida
Canada Shipping
We ship to Canada using USPS / CanadaPost (they work together) as well as Freight Companies. Please keep in mind that the Canadian government charges import taxes which are usually $8 + 7% - we dont collect these - these fees are *in addition* to the shipping charges that you pay us (which we pay to the post office and freight companies). We are not willing to mark anything as a gift to get it through customs without tariffs. |
|
|
|
|
|
|
